Total Quality Management in Higher Education
| Title: | Total Quality Management in Higher Education |
| Author: | Sherr, Lawrence A. (editor) Teeter, Deborah J. (editor) |
| Date: | 1991 |
| Catalog #: | 2JBNDIR71 |
| Price: | $ 22.00 |
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| Description: |
Examines the Total Quality Management (TQM) principles and tools that many American businesses are now adopting in order to compete globally. To implement Total Quality Management in higher education institutions, you need to understand the principles, be able to use the tools, establish a receptive climate, and assess institutional leadership. This volume addresses these implementation steps, draws parallels between TQM and the assessment movement, and includes two case studies of institutions practicing Total Quality Management. The concluding chapter urges institutional researchers and planners to play a pioneering role in implementing TQM in their institutions. (Jossey-Bass, New Directions for Institutional Research #71, Fall 1991) |