Pursuit of Quality in Higher Education: Case Studies in Total Quality Management
| Title: | Pursuit of Quality in Higher Education: Case Studies in Total Quality Management |
| Author: | Teeter, Deborah J. (editor) Lozier, G. Gregory (editor) |
| Date: | 1993 |
| Catalog #: | 2JBNDIR78 |
| Price: | $ 22.00 |
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| Description: |
Through a series of vignettes, this volume provides valuable insights into the experiences of colleges and universities that are applying the principles of Total Quality Management (TQM) to higher education. Each vignette presents a different aspect of TQM regarding issues of organization, training, use of tools or methodologies, the language of TQM, or the challenges in transforming organizational cultures. Many vignettes conclude with a synopsis of the lessons learned. (Jossey-Bass, New Directions for Institutional Research #78, Summer 1993) |